Agenda
The full programme
Choose a day. Times are local event times as published by the organiser.
Day 1 · 25 November 2026 10 sessions
Re-architecting the Bank Around AI
Frans Van Bruggen Independent Expert (Ex Senior Policy Officer Fintech and AI at DNB)
- Moving from AI pilots to enterprise-wide transformation
- Embedding AI into strategic decision-making at board level
- Aligning data, talent and technology for AI-driven banking
- Redefining leadership in an AI-native financial institution
Building the Hybrid Banking Model: Merging Digital and Physical Touchpoints
Ronelle Arbib Chief Operating Officer, Recognise Bank, UK
- Transitioning from workflow automation to AI-driven operations
- Rethinking operational structures and digital workforces
- Integrating AI agents across banking services
- Measuring productivity gains and operational transformation
How banks can scale AI safely and govern agentic AI
Mitul Vadgama Advanced Analytics and AI Lead - Artificial Intelligence CoE, Lloyds Banking Group, UK
- Scaling AI beyond pilots
- Agentic AI use cases in banking
- Governance, controls, and oversight
- Trust, compliance, and resilience
The Future Operating Model of a Digital Bank
Joris Krijger AI Governance Officer, ASN Bank, Netherlands
- Moving from product-centric to customer-centric structures
- Aligning technology, business and operations leadership
- Creating faster decision cycles in complex organizations
Ambition to Architecture, what vision really demands
Ashtha Bajaj Data, Analytics & AI Leader, Bank of Ireland, UK
- Ambition creates direction, but architecture determines whether transformation can scale securely, sustainably, and at speed.
- Vision in banking demands more than innovation, it requires resilient data, technology, governance, and operating models working as one ecosystem.
- The institutions that win will be those that simplify complexity, build adaptable platforms, and turn strategy into repeatable execution.
Unlocking the Business Potential of Generative AI in Banking
Jules Ferdinand Pagna Disso Head of Cyber Risk Intelligence, Insider Technology Risk and Digital Asset Risk, BNP Paribas, UK
- Advancing beyond basic AI tools toward high-impact business applications
- Enhancing financial advisory services and operational decision-making with generative AI
- Ensuring secure and responsible AI adoption across the organization
- Evaluating performance, efficiency, and long-term return on AI investments
Generative AI in Banking: From Experiments to Core Business Value
Jan Sedlařík Hybrid AI Product Owner for Realization squad, AI upskilling and Internal delivery teams, Česká Sporitelna, Czechia
- Moving beyond chatbots toward strategic applications
- Integrating generative AI in a supportive role for business operations
- Scaling AI capabilities safely across business lines
- Strategic directions for AI implementation aimed at business value generation
From AI Hype to Real Control: Safe Legacy Evolution
Ohad Kotler CEO & Co-Founder, Tweezr
- Combining deterministic system intelligence with AI
- Grounding insights in source code to maintain control
- Modernizing legacy systems without a disruptive big bang
Digitizing Wholesale Banking: Smarter Client and Service Models
Ellen Van Acker COO Wholesale Banking Client & Digital Services, ING, Netherlands
- Transforming wholesale banking through digital client journeys
- Improving efficiency with data-driven service models
- Balancing automation, personalization and relationship banking
AI Model Risk in Banking: Governing GenAI and Agentic AI at Scale
Anish Shah Director - Model Risk, Internal Audit, NatWest, UK
- Managing AI risk across credit, fraud, pricing and customer decisions
- Governing GenAI and AI agents through validation and human oversight
- Balancing regulatory expectations with faster, responsible AI adoption
Day 2 · 26 November 2026 12 sessions
Hyper-Personalized Banking Experiences
Romano Ramanti Vice Director, Zürcher Kantonalbank, Switzerland
- Leveraging AI to anticipate customer needs
- Delivering contextual financial guidance in real time
- Moving from reactive service to proactive engagement
Designing Banking Experiences for the Digital Generation
Ed Vinicombe Director of Product Design, JP Morgan Chase, UK
- Designing simple, intuitive, and trusted digital banking experiences
- Understanding the expectations of mobile-first and digital-native customers
- Turning product design into a competitive advantage for banks
Eliminating Friction: The Future of Authentication
Haitham Aboulfotoh Rashwan Head of Digital Banking & Alternative Channels, Emirates NBD, Egypt
- Moving beyond passwords toward biometric authentication
- Designing invisible authentication across channels
- Balancing convenience and security in digital access
New Approach to Design CX: Kuveyt Turk's Neuromarketing Lab
Okan Acar EVP, Digital Banking and Payment Systems, Kuveyt Türk Katılım Bankasi, Turkey
- Using EEG and eye-tracking to understand customer responses
- Measuring subconscious reactions across digital and physical touchpoints
- Turning emotional engagement into better customer experience
The Future of Customer Verification
Shamsh Hoda AI & Digital Innovation Strategist, Commerzbank, Germany
- Moving from one-time verification to continuous identity assurance
- Integrating behavioral and contextual identity signals
- Simplifying verification for repeat interactions
Who will own Digital Identity?
Sara Ehab Azmi Head of Change & Project Management, Emirates NBD, Egypt
- Positioning banks alongside governments and technology platforms
- Exploring digital identity wallets and interoperable frameworks
- Using identity to reshape customer relationships and services
Digital Identity as the New Banking Infrastructure
Melvin Pellicano Head of Digital Transformation and Product Development Department, BNF Bank, Malta
- Positioning banks as trusted identity providers
- Integrating national digital identity frameworks
- Building cross-border digital identity capabilities
Building Trust and Customer Confidence in Digital Banking
Lucy Cafferkey Head of Media Relations, Starling Bank, UK
- Communicating innovation clearly in a fast-changing banking environment
- Building customer trust through transparency, security, and simplicity
Digital Wallets and Payments: Creating Daily Customer Engagement
Sadık Baş Executive Vice President, Marketing Portfolio Management & Digital Products, Garanti BBVA Payment Systems, Turkey
- Turning digital wallets into everyday customer touchpoints
- Driving loyalty through payments, rewards, and personalized digital services
- Competing in a fast-growing payments and wallet ecosystem
Digital Banking for SMEs: From Online Services to Intelligent Business Partners
Olli Anteroinen Head of SME Digital - Business Banking, Nordea, Finland
- Redesigning digital banking around SME needs
- Using data and AI for proactive financial guidance
- Helping SMEs save time and grow faster
Embedded Banking, Payments and Consumer Lending: The New Growth Engine
Kartik Taneja Executive Vice President, Head of Payments & Consumer Lending, Mashreq Bank, Dubai
- Embedding banking services into customer journeys and partner platforms
- Connecting payments and lending to create seamless experiences
- Scaling growth models through ecosystems and partnerships
Panel Discussion: What is the future of Banking in 2030?
Swagatam Sen Executive Director FCC Tech Advisory, Santander Corporate & Investment Banking, UK
- Exploring how banks will compete, collaborate and innovate in the next era of financial services.
Day 3 · 27 November 2026 11 sessions
AI-Ready Banking Architecture: Building the Resilient, Composable Bank of the Future
Claudio Balbo Senior Director - Head of IT Architecture, Intesa Sanpaolo, Italy
- Designing AI-ready banking architecture
- Modernizing legacy cores without disruption
- Cloud, APIs, and composable platforms
- Resilience, security, and DORA compliance
Managing Change Risk in an Age of Uncertainty
Edgars Sedovs Head of Risk, Rietumu Banka, Latvia
- Risk in digital transformation
- Managing AI, cloud, and platform change
- Operational resilience in fast-moving banking
- Balancing innovation, control, and trust
Supervising the Intelligent Bank: Trust, Resilience and AI in Next-Generation Banking
Nina Schweighofer JST Coordinator / Head of Section, European Central Bank, Germany
- Understanding how European supervisors assess AI-driven business models, governance and digital transformation
- Translating regulatory expectations — SSM priorities, DORA and the AI Act — into practical design choices for the intelligent bank
- Building board-level accountability and meaningful human oversight as AI enters core decision chains
- Managing the resilience challenge: cloud concentration, third-party AI models and legacy evolution
Open Finance, Digital Wallets and Embedded Banking: The Next Growth Model for Banks
Gaurab Arka Chaudhuri Director of Group Strategy, Barclays, UK
- Open finance beyond open banking
- Digital wallets as new customer gateways
- Embedded banking and platform growth
- Competing in the future financial ecosystem
The Reinvention of Mobile Banking Platforms
Igoris Ryklys Lead of Digital Channels, Swedbank Baltics, Lithuania
- Moving from transactional apps to financial life platforms
- Integrating payments, investments and lifestyle services
- Designing apps that become daily financial companions
- Building engagement beyond transactions
The Strategic Role of the Bank in a Platform Economy
Swagatam Sen Executive Director FCC Tech Advisory, Santander Corporate & Investment Banking, UK
- Competing with technology platforms for customer attention
- Leveraging trust and financial expertise as differentiators
- Building partnerships without losing strategic control
- Defining the future role of banks in digital ecosystems
Designing the Bank of the Digital Generation
David Bonavia Lead Operational Risk Framework Manager, Metro Bank, UK
- Understanding evolving expectations of digital-native customers
- Building intuitive banking experiences for mobile-first users
- Simplifying financial services through better design
- Creating long-term relationships with younger customers
Sustainable Finance in the Digital Banking Ecosystem
Dominique Tremblay Head of Enterprise Sustainability, BNY
- Embedding sustainability into digital banking strategy and product design
- Using data and technology to support ESG transparency and reporting
- Connecting sustainability, innovation, and long-term business value
Liquidity in the Digital Era: Real-Time Treasury and Smarter Client Solutions
Cindy Lo Managing Director, Global Head of Liquidity Solutions, HSBC, UK
- How real-time payments are changing liquidity expectations
- Building smarter treasury solutions for corporate and institutional clients
- Using data and digital platforms to improve cash visibility and control
The Future of Transaction Banking in a Platform-Based Economy
Ekaterina Kozhevatova Director, Commerzbank AG, Germany
- How transaction banking is evolving through platforms and ecosystems
- Strengthening client relationships through integrated digital services
- Combining payments, trade finance, and data-driven solutions
Panel Discussion: Deepfakes, Synthetic Identity and AI-Driven Fraud: The Next Frontier of Financial Crime
Lucy Cafferkey Head of Media Relations, Starling Bank, UK
- Exploring how deepfakes, synthetic identity and AI-driven fraud are reshaping financial crime, and how banks can defend against the next frontier of threats.